Which SIM to use + FAQ

The APP has not yet recived data from the tracker.

• Sim card not activated yet
• No credit or data allowance on card
• APN NOT SET- 
• INCORRECT APN command sent

CHECK with your TELCO for up to date info, below is some examples

• Telstra - telstra.internet or telstra.wap
• Optus - connect or yesinternet or connectme
• Aldi - mdata.net.au
• Vodafone - live.vodafone.com
• Check google for updated APN for your SIM CARD
• Example text command :- apn123456 telstra.internet      Reply:- apn ok

The GPS tracker knows its position on the earth by monitoring satellites. So you know where it is, the tracker uses the mobile phone network communicate with the website and your mobile phone.

No.. It doesn’t know what type of plan your SIM card is on. It just knows it can connect to the mobile network.

If PrePay type, you can check the balance with the mobile provider. ONE OPTION is to selecting 'auto top-up' when registering a PrePay SIM card - this way, it never runs out of money.

Standard SIM card. Same as you would use in standard smart phone

NB - All SIM cards must have voice, text and data
Do not use data cards

Who pays for a SIM card and charges?

SIM charges are your responsibility - they are not included in the purchase price of the tracker. Purchase and operation and charges  of SIM CARS are responsibility of user

The tracker doesn’t respond to text messages

• LT604 make sure the battery is fully charged
• VT904 model: Make sure the tracker has been wired correctly
• Has the SIM card been activated (turned on with the provider) ?
• Does the SIM card have voice, text and data capability ?
• Has the SIM card been inserted correctly ?
• Does the SIM card, if PrePay, have credit ?
• Are you sending the text to the trackers SIM phone number ?
• Is the text message in the right format as detailed in the manual ?

The tracker responds to TEXT command but is not working when   I look at the APP or website

• Were all the set-up texts sent as detailed in the manual ?
• Were they sent correctly?
• Does the SIM card have data capability ?
• The mobile APN or IP address may have changed – see below
• Use the SET UP WIZARD in the 4G MONGOOSE GPS TRACKING APP

I’ve put a SIM card into the tracker but nothing is working;

• Is it the correct type of SIM card ?
• Has the SIM card been activated (turned on) with its provider ?
• Is there credit on the SIM card ?
• Is the SIM inserted the right way in ?
• Have the set-up texts been sent ?
• Are you texting the trackers SIM phone number ?

The tracker has been working okay for months, now it’s not

• Usually a sign of there is no money on the trackers SIM card - contact the provider to check credit
• Is the battery flat (all models) or disconnected (VT904)

I cannot log on to the APP

• Single tracker users: enter ID number of tracker and password
• Multiple tracker users who have already set up an account: enter USER NAME and password.   
• Enter password (default 222444)    
• Have you downloaded the correct APP ?                                             

The APP shows it’s ‘offline’

• VT904/VT900/PT890: No SIM card credit or data allowance used up - check the SIM card
• LT604/LT300/LT600/LT2400: This is normal when the tracker is not moving or reporting. Data communication is turned off to save battery power.....it is still connected to GSM. Data resumes automatically when the tracker moves,

Please contact Mongoose to rectify.
Your website and APP access needs to be updated…...no charge.          

The tracker doesn’t send me any text alerts

• ‘Device info’ not complete – all details must be completed
• VT904/VT900/PT890 not ‘armed’
• Alarm types in ‘alarm settings’ not switched on
• APP features may have changed/updated

The time is not correct on the tracking

Ensure you have set the correct time via website or via TIMEZONE text message and remember you need to add extra 1 hour if it is Daylight Savings time

The VT904 keeps texting me when  I start and stop the engine

This is ignition alert which you get when the tracker is armed. ‘Disarm’ the tracker

If you have multiple trackers, you can cycle through different views or different vehicles if you have more than one tracker

Mainly because the vehicle cannot get GPS signals probably due to being inside a building. The tracker then bounces off the nearest mobile cell site which shows as straight lines. Deselect ‘show LBS points’ when choosing history playback

Like any electronic device, they sometimes need to be re-booted - just like your mobile phone or PC.

VT904/PT890/VT900 - unplug the tracker module from the vehicle and then remove the SIM card. Wait a few seconds, then re-insert the SIM card and plug back into the vehicle.

All other models - If there is an on/off switch, switch it off. Remove the SIM card. Wait a few seconds then re-insert the SIM card and turn back on.

Can I connect VT904 ignition wire  to permanent power?

NO. Not recommended for normal correct use. VT904 requires IGN/ACC input.

Engine Starter immobiliser doesn’t work

Was the immobiliser fitted and connected and tested?

Only the paired phone can use this feature. 

Engine immobiliser doesn’t work when I ARM the tracker

Correct .  ARMING is for alerts, not immobilisation.

Is it waterproof?

No. You should ensure the unit is installed in position that will protect it from water or moisture

Yes if you have more than one tracker.

go to website and GPS section, you can download form to complete and email to use for setting up a Fleet account

You can then see all your trackers and select them individually.

Certain GPS tracker models are battery powered. 

Battery life depends on usage, just like your mobile phone. The more it's used the more battery it uses.

Trackers require to monitor GPS satellites and mobile cell phone towers. If signals to either are blocked, usually by buildings, then the tracker will continue to search for the required signals which will increse the amount of battery power used.

GPS trackers are designed to be outdoors. Inside buildings will block GPS satellite reception causing battery drain. When indoors, turn off the tracker.

Battery life will reduce if GPS location reporting is too frequent. Constant transmitting of location data will drain the battery.